Pearl Dental Clinic (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, engage with us through social media, email, phone calls, or any other communication platform. By using our services, you consent to the data practices described in this policy.
Information We Collect
When you interact with Pearl Dental Clinic, we may collect different types of personal information, including but not limited to:
1.1. Information You Provide Directly
- Personal Identifiers: Name, date of birth, address, email, phone number.
- Health and Medical Information: Existing dental and medical conditions, past treatment history, prescriptions, lifestyle habits relevant to dental care.
- Communication Preferences: Opt-in status for emails, SMS, or other contact methods.
1.2. Information Collected Automatically
- Device and Browsing Data: IP address, browser type, operating system, referring URLs, and usage patterns.
- Cookies and Tracking Technologies: Used to enhance website functionality, improve user experience, and track the effectiveness of marketing campaigns.
1.3. Information from Third Parties
We may receive additional information from third-party healthcare providers, referral partners, or analytics services in compliance with applicable laws.
How We Use Your Information
We collect and use your information for the following purposes:
- To schedule and manage appointments and provide quality dental care.
- To send appointment reminders and follow-up messages via email, SMS, or phone calls.
- To improve our website and services by analysing usage trends and patient feedback.
- To ensure compliance with legal, security, and regulatory requirements.
- To send marketing communications about promotions, new treatments, or clinic updates, only if you have given explicit consent.
How We Store and Protect Your Information
We implement industry-standard security measures to safeguard personal data from unauthorized access, misuse, or disclosure.
- Electronic Records: Securely stored with encryption and multi-factor authentication.
- Physical Records: Stored in restricted-access areas and destroyed when no longer required.
- Access Control: Only authorized personnel have access to patient information.
We retain personal information only as long as necessary for treatment, legal, and operational purposes. Once data is no longer required, it is securely deleted or anonymized.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
For EU and UK Residents (GDPR Compliance)
- Right to Access: Request a copy of the personal data we hold.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): Request deletion of data under specific circumstances.
- Right to Restrict Processing: Limit how we use information.
- Right to Data Portability: Obtain data in a machine-readable format.
- Right to Object: Opt-out of direct marketing communications.
For US Residents (CCPA and HIPAA Compliance)
- Right to Know: Request details about what personal information is collected.
- Right to Delete: Request deletion of certain personal data.
- Right to Opt-Out: Prevent the sale or sharing of personal data (Pearl Dental Clinic does not sell patient information).
- Right to Non-Discrimination: Services will not be denied based on privacy choices.
To exercise your rights, contact us at info@pearldentalclinics.com. Identity verification may be required before processing requests.
Confidentiality and Information Sharing
We do not sell, trade, or rent personal information to third parties. However, we may share data under the following circumstances:
- Healthcare Providers and Referrals: If required for medical continuity of care.
- Legal and Regulatory Authorities: If required by law, court order, or regulatory compliance.
- Service Providers: We may engage third-party vendors such as cloud storage providers and payment processors who process data on our behalf under strict confidentiality agreements.
All data-sharing practices comply with relevant privacy laws.
Cookies and Online Tracking
Our website uses cookies and tracking technologies to enhance user experience and measure site performance.
- Essential Cookies: Necessary for website functionality and cannot be disabled.
- Performance Cookies: Help analyse visitor behaviour and improve services.
- Marketing Cookies: Used for remarketing and targeted ads, enabled only with user consent.
By continuing to browse the website, you consent to the use of cookies. Cookie preferences can be modified through browser settings.
Email and SMS Communications (CAN-SPAM Compliance)
Pearl Dental Clinic complies with global anti-spam laws, including the CAN-SPAM Act and GDPR.
- Consent-Based Communications: Marketing emails and SMS messages are sent only if opt-in consent has been given.
- Unsubscribe Option: Users can unsubscribe at any time through the link in emails or by replying “STOP” to SMS messages.
- No Deceptive Subject Lines: Communications are transparent and accurate.
For removal from mailing lists, contact info@pearldentalclinics.com.
Children’s Privacy
Pearl Dental Clinic provides pediatric dental services and takes extra care to protect the privacy of children.
- Information collected from minors under the age of 18 requires parental or legal guardian consent.
- Personal information of children is not shared, sold, or disclosed except as necessary for their dental care or if required by law.
- If you believe a child’s data has been shared without proper consent, contact us for prompt removal.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in regulations or operational practices. Updates will be communicated through the website or direct notifications.
Contact Us
If you have any questions, concerns, or believe your privacy has been breached, please contact us.
